Cancellation policy

At KayoticVerse, all sales are final. However, we understand that mistakes happen. Please review our cancellation terms below:

1. Order Cancellations (Within 24 Hours):

   • You may request to cancel your order within 24 hours of purchase. If approved, a full refund will be issued.

   • After 24 hours, orders cannot be canceled as processing may already be underway.

2. Custom or Limited Edition Items:

   • All custom, limited edition, or made-to-order pieces are non-cancellable and final sale once the order is placed.

3. No Returns or Exchanges:

   • We do not accept returns or exchanges. Please double-check your order before placing it.

4. How to Request a Cancellation:

   • Email kayoticverse@gmail.com with your order number and the subject line “Cancellation Request.”

   • If eligible, you will receive a confirmation and a refund within 3–7 business days.

5. Order Accuracy Responsibility:

   • Customers are responsible for ensuring all order details (size, address, item selection) are correct before submitting.

For Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.