Refund policy

📜 NON-REFUNDABLE & REPLACEMENT-ONLY POLICY

Effective Date: [4/6/2025]

Thank you for shopping with KayoticVerse LLC.
Please carefully review our policy before placing your order.

All Sales Are Final

Due to the custom, made-to-order nature of our products, all sales are final.
We do not offer refunds, returns, or exchanges for any reason, including but not limited to:

  • Incorrect sizing

  • Ordering mistakes

  • Change of mind

  • Shipping delays

Replacement Policy for Damaged or Defective Items

While we do not offer refunds, we do stand behind the quality of our products.
If your item arrives damaged or defective, we are happy to offer a one-time replacement of the same item.

What Is Considered Damaged or Defective:

  • Print errors (such as missing parts of the design, misaligned prints, or major smudges)

  • Significant manufacturing defects (such as holes, tears, or broken stitching not related to the original design)

  • Wrong item received (different design, size, or color from what was ordered)

  • Items that arrive visibly broken (for example, broken mugs, cracked frames, torn apparel that was not intended to be distressed)

What Is NOT Considered Damaged:

  • Design elements that include intentional distressing or tearing
    (If a product title or description mentions "distressed," "ripped," "torn," or "vintage style," these features are intentional and do not qualify as damage.)

  • Slight variations in color due to monitor/screen differences

  • Slight size differences (within normal manufacturing tolerances, usually ±1 inch)

  • Minor wrinkles or creases that may occur during shipping

  • Delays caused by shipping carriers

Design Disclaimer

Please note:

  • Final product designs may vary slightly in appearance compared to promotional materials.

  • Some graphics, wording, or translations may be updated or adjusted for clarity, design improvement, or seasonal updates.

  • The product images and descriptions displayed on our website at the time of purchase reflect the most current and accurate version of the item you will receive.

  • Promotional ads, social media posts, and external marketing materials may show earlier versions or alternate variations of a product and are subject to change without notice.

By purchasing, you acknowledge and accept these design variations as part of the nature of made-to-order products.

Replacement Process:

To qualify for a replacement:

  1. Contact us at [your support email] within 7 days of delivery.

  2. Provide your order number and clear photos showing the damage or defect.

Upon approval, we will issue a replacement only of the same item.
Refunds will not be provided under any circumstances.

Order Accuracy Responsibility

Please double-check all order details (size, color, design, shipping address) before completing your purchase.
Once an order is placed, it cannot be modified, canceled, or refunded.

Questions

If you have any questions before placing an order, we encourage you to reach out to us at KayoticVerse@gmail.com.
We are happy to assist you prior to checkout.

By placing an order with KayoticVerse LLC, you acknowledge and agree to this Non-Refundable & Replacement-Only Policy.